Our Team

Our pet passionate team members are devoted to providing excellent
customer service and answering your questions 24 hours a day, 7 days a week.

Our Trupanion Team

Louis Chames
Louis Chames

AVP Regulatory Operations
Ronaye Verigin
Ronaye Verigin

AVP of Customer Care
Kim Ripps
Kim Ripps

Director of Veterinary Systems
Collette James
Collette James

Accountant
Taja Nault
Taja Nault

Recruiter / HR Generalist
Rachel Rhea
Rachel Rhea

Recruiter
Graham Mooney
Graham Mooney

Business Analyst
Monica Ledford
Monica Ledford

Actuarial Analyst
Amanda Fenter
Amanda Fenter

Compliance Specialist
Jense Flaherty
Jense Flaherty

E-Mail Marketing Manager
Melissa Payo
Melissa Payo

Email Marketing Specialist
Joe Anderson
Joe Anderson

Marketing Coordinator
Christina Kajtsa
Christina Kajtsa

UXD Manager
Jordan Rubin
Jordan Rubin

Manager, Communication
Stacy Kowalchuk
Stacy Kowalchuk

Social Media Manager
Heather Kalinowski
Heather Kalinowski

Manager, Public and Media Relations
Andrew Ornatov
Andrew Ornatov

Development Manager
Doug Webster
Doug Webster

Data Services Developer
Sigfried Trent
Sigfried Trent

Sr. Developer
Volha Kauharenia
Volha Kauharenia

Software Development Engineer
Souleymane Ali
Souleymane Ali

Software Development Engineer
Tamara Vining
Tamara Vining

Web Developer
Dave Smith
Dave Smith

Manager Network and Systems
Ulrich Stegmann
Ulrich Stegmann

Systems Engineer
Teresa Lee
Teresa Lee

Claims Supervisor
Karin Dickson
Karin Dickson

Claims Manager
MJ Manwell
MJ Manwell

Claims Support Manager
Kristiina Hayes
Kristiina Hayes

Claims Lead
Bridgid Warner
Bridgid Warner

Auditing Lead
Tuesday Reimers
Tuesday Reimers

Claims Data Lead
Melissa Branson
Melissa Branson

Claims Lead
Jacqueline Munsell
Jacqueline Munsell

Claims Lead
Stacy Kakuschke
Stacy Kakuschke

Claims Adjuster
Samantha Brown
Samantha Brown

Claim Appeals Lead
Malari Fraser
Malari Fraser

Claims Adjuster
Kristin Grant
Kristin Grant

Claims Specialist
Anna Keevy
Anna Keevy

Claims Specialist
Tara Tyler
Tara Tyler

Claims Specialist
Caitlin White
Caitlin White

Claims Specialist
Amanda Ferguson
Amanda Ferguson

Claims Specialist
Wesley Bourgault
Wesley Bourgault

Claims Specialist
Lana Andrews
Lana Andrews

Claims Specialist
Cori Durdy
Cori Durdy

Claims Specialist
Rose Eastman
Rose Eastman

Claims Specialist
Chantal Seeley
Chantal Seeley

Claims Specialist
Briana Butcher
Briana Butcher

Claims Specialist
Leigh Grebin
Leigh Grebin

Senior Claims Assistant
Ashley Dent
Ashley Dent

Senior Claims Assistant
Danielle Fowler
Danielle Fowler

Senior Claims Assistant
Gina King
Gina King

Lead Claims Assistant
Julie Coulter
Julie Coulter

Claims Assistant
Tessa Humphrey
Tessa Humphrey

Claims Assistant
Emily Renfrew
Emily Renfrew

Claims Assistant
Rebekah Garcia
Rebekah Garcia

Claims Assistant
Cody Smith
Cody Smith

Senior Data Assistant
Matthew Burleigh
Matthew Burleigh

Data Assistant
Jayme Markham
Jayme Markham

Data Assistant
Sophie Tiffany
Sophie Tiffany

Claims Data Assistant
Stevie Barile
Stevie Barile

Data Assistant
Michael Isley
Michael Isley

Claims Data Assistant
Kyle Zantos
Kyle Zantos

Data Assistant
Bradley Duncan
Bradley Duncan

Claims Data Assistant
Janelle McNamee
Janelle McNamee

Claims Data Assistant
Leilani Glassmyer
Leilani Glassmyer

Claims Data Assistant
Emily Kramer
Emily Kramer

Claims Data Assistant
Chelsea Lura
Chelsea Lura

Jr. Data Assistant
Paulette Molnar
Paulette Molnar

Jr. Data Assistant
Pamela Olson
Pamela Olson

Medical Record Review
Whitney Drake
Whitney Drake

Medical Records Review
Cuppy Taylor
Cuppy Taylor

Medical Record Review
Erin Milholland
Erin Milholland

Medical Record Review
Brooke Pickett
Brooke Pickett

Retention Specialist
Colleen Cottingham
Colleen Cottingham

Member Services Specialist
Dianna Hull
Dianna Hull

Customer Experience Manager
Jill McConnell
Jill McConnell

Customer Service Manager
Lisa Marcotte
Lisa Marcotte

Customer (and pets!)
Care Partner
Mel Murray
Mel Murray

Customer (and pets!)
Care Partner
Kesa Petersen
Kesa Petersen

Customer (and pets!)
Care Partner
Laura Francesconi
Laura Francesconi

Customer (and pets!)
Care Partner
Hilary Edgerton
Hilary Edgerton

Customer (and pets!)
Care Partner
Mellissa Potrikhalin
Mellissa Potrikhalin

Customer (and pets!) Care Partner
Scott Kimble
Scott Kimble

Customer (and pets!)
Care Partner
Aaron Eastlick
Aaron Eastlick

Customer (and pets!)
Care Partner
Sasha Keys
Sasha Keys

Customer (and pets!)
Care Partner
Kyle Andersen
Kyle Andersen

Customer (and pets!)
Care Partner
Kimberly Turner
Kimberly Turner

Customer (and pets!)
Care Partner
Jennifer Rozler
Jennifer Rozler

Customer (and pets!)
Care Partner
Angela Rockwell
Angela Rockwell

Customer (and pets!)
Care Partner
Cynthia Howell
Cynthia Howell

Customer (and pets!)
Care Partner
Julia Floyd
Julia Floyd

Customer (and pets!)
Care Partner